When I get them from the manufacturer I go through them by hand and then I sort them by quality into grades. I'm very picky so the B & C grades are still good options! Location of the flaw and how noticeable the flaws are is what puts them in those categories for me.

STANDARD GRADE: The highest quality pin, has very minor flaws if any, and very minor bubbles if any.

B GRADE: Slight flaws, maybe small scratches, maybe a bit more air bubbles. The flaws are very minor but visible to me.

C GRADE: Has a bit more obvious flaws. Scratches might be more noticeable. Might have more visible air bubbles. Might have small parts with missing enamel. Might have slightly bent prong.

[pins usually only have one or two of the flaws not all of them]

I do not accept cancellations due to how quickly our orders ship out. In most cases, orders are sent out same day. I don't usually accept returns, however if there was something wrong with your order when it arrived please email me as soon as possible so we can work something out. Email is the best way to get a hold of me so please email me to see if we can make things right.

If your package got lost in the mail please contact USPS. Unfortunately once I ship the package out it is out of my control. Please verify that you have the right address on file before you complete your purchase to avoid having your pin sent to the wrong location. All orders come with a tracking number when shipped.

International shipping can take anywhere from 1-4 weeks depending on where it's being shipped to and holidays/weekends. Please be patient with your packages. If it takes any longer please contact USPS with the tracking number and they will be able to help you locate it and hopefully give an ETA.